Warranty Policy

Mobi Gas 1-Year Warranty & After-Sales Support Policy

1. Warranty Coverage
Mobi Gas provides an official 1-year warranty on all products against manufacturing defects and faulty workmanship. This warranty ensures that every customer receives high-quality, reliable appliances backed by professional support and service.

2. Warranty Scope and Conditions

  • The warranty is valid for one year from the date of purchase, as recorded in our system. Mobi Gas maintains a record of all purchases, and warranty claims will be verified based on the purchase date.

  • Customers are strongly advised to record a video while unboxing the product. This helps to:

    • Verify the condition of the product at the time of delivery.

    • Resolve any disputes regarding damages or missing parts efficiently.

    • Ensure a smooth and hassle-free warranty claim process.

  • Keeping the purchase invoice and any delivery proof is highly recommended for warranty verification.

3. Warranty Exclusions
The warranty does not cover damages arising from:

  • Misuse, negligence, or accidental damage caused by the customer.

  • Breakage of fragile components due to improper handling.

  • Normal wear and tear of consumable or replaceable parts, such as filters, bulbs, gaskets, hoses, knobs, batteries, and similar items.

  • Cosmetic or external damage, including scratches, dents, discoloration, or damage to removable accessories.

  • Damage caused by natural calamities, electrical surges, power fluctuations, gas supply interruptions, flooding, lightning, fire, or other circumstances beyond the control of Mobi Gas.

  • Unauthorized repair, modifications, disassembly, or tampering.

  • Use of illegal or unsafe equipment, including gas pressure machines, which will immediately void the warranty.

  • Damage resulting from improper power supply, external generators, or non-standard installation.

4. Customer Responsibilities
To ensure the warranty remains valid, customers must:

  • Operate the product according to the instructions, operational guidelines, and safety precautions provided in the user manual.

  • Perform routine maintenance and care as recommended.

  • Avoid any unauthorized repair, disassembly, or modification.

  • Record a video during unboxing to document the product’s condition and packaging. This video should clearly show the contents of the box, the product’s condition, and any visible damages, if present.

5. Warranty Services and Remedies
In the event of a valid warranty claim:

  • Mobi Gas reserves the right to repair or replace defective parts at its sole discretion.

  • Replacement parts may consist of new or reconditioned components, and all replaced parts remain the property of Mobi Gas.

  • Repairs and replacements will be performed by qualified Mobi Gas technicians to ensure proper installation and long-term performance.

  • Please note that visiting charges will apply, and the exact amount may vary depending on your location.

6. Additional Terms

  • Shipping and handling fees are not refundable in case of replacement, exchange, or repair.

  • Customers are encouraged to contact Mobi Gas support directly for assistance with any operational or service-related concerns.

  • Ensuring proper documentation of the product’s condition at delivery (via unboxing video) will help facilitate quick resolution of any claims.

7. Support and Contact Information
For warranty claims, technical support, or general inquiries:

Mobi Gas — Committed to Quality, Reliability, and Transparent After-Sales Support for Every Customer.