Return and Refund Policy
Return and Replacement Policy at Mobi Gas
1: Customer Satisfaction Guaranteed
At Mobi Gas, our commitment is to ensure your complete satisfaction with every order. Before shipment, each item undergoes meticulous inspection to ensure it meets our high standards. In the rare event that you receive a damaged product, we are here to promptly resolve the issue with a replacement.
2: 7-Day Return or Replacement Guarantee
We stand behind our products with a 7-day guarantee for returns or replacements under the following conditions:
How to Return or Replace:
Damaged or Defective Product Upon Delivery:
If you receive a damaged or defective product, please notify us within 24 hours of receiving your order by emailing us at mobigas.co@gmail.com. Take clear photos and videos showcasing the damage to both the product and its original packaging. Ensure the product remains unused and in its original box. Wrong Product Delivered:
Contact us within 24 hours of delivery to arrange for the correct product to be sent. Damaged Product Received:
In the event of a damaged product upon delivery, inform us within 24 hours. Provide photos and videos of the damage so we can swiftly arrange a replacement. More Information:
Prior to packing your order, we take every precaution to ensure secure packaging. Refunds or replacements typically take up to 7 working days to process. Shipping and handling fees are non-refundable. If an exchange is required, you will be responsible for covering the shipping costs. Get in Touch:
For any questions regarding returns or refunds, reach out to our friendly team at mobigas.co@gmail.com. Note:
This policy is effective immediately and may be subject to future updates. We will keep you informed of any changes. Thank you for choosing Mobi Gas! 🌟